Warranty & Return Policy

All products are supplied according to the condition, description and terms stated in the quotation, invoice or sales confirmation.

New Products: New products may be covered by the original manufacturer warranty where such warranty is available and transferable.

Refurbished Products: Refurbished products are inspected and tested prior to shipment and may be covered by a limited functional warranty if stated in writing.

Used and Surplus Products: Used and surplus products are supplied based on the stated condition and availability. These products may show signs of previous storage, handling or use.

Obsolete and Discontinued Parts: Obsolete parts are sourced based on market availability and are subject to limited warranty terms unless otherwise agreed in writing.

Orbit Control Automation inspects products before dispatch whenever possible. For applicable items, photos, condition details or basic verification may be provided before shipment upon request.

Customers are responsible for confirming part numbers, compatibility, voltage, configuration, firmware, revision level and application suitability before placing an order.

The warranty does not cover:

• Incorrect installation, wiring, commissioning or configuration
• Electrical surge, overvoltage, short circuit or improper power supply
• Damage caused by misuse, negligence, modification or unauthorized repair
• Compatibility issues with customer equipment, software, firmware or systems
• Normal wear and tear, cosmetic marks, packaging condition or storage marks
• Consumables such as batteries, fans, fuses, bulbs, seals or similar parts
• Items sold as-is, for parts, repair only, damaged or non-working
• Losses related to downtime, production delay, labor, installation or consequential damages

Returns may be accepted only when one of the following applies:

• The product received does not match the confirmed order
• The item arrives damaged and the issue is reported promptly
• The product is proven defective upon receipt and is covered by written warranty terms
• A return has been approved in writing by Orbit Control Automation

Return requests must be submitted within 7 days of delivery unless a different period is stated in writing. The request must include the invoice number, part number, photos and a clear description of the issue.

The following items are generally non-returnable:

• Special-order or specially sourced products
• Obsolete, discontinued or limited-availability parts
• Products installed, used, modified or opened after delivery
• Software, licenses, firmware, digital products or configured items
• Products sold as-is, final sale or non-returnable
• Items returned without prior written authorization

No product may be returned without prior written approval. If a return is approved, Orbit Control Automation will issue return instructions. The product must be returned in the same condition received, properly packed and protected against shipping damage.

Unauthorized returns may be refused, returned to the sender or held until further instructions are provided.

If a warranty claim is approved, Orbit Control Automation may, at its discretion, provide a replacement, repair, credit note or refund depending on product availability and the original sales terms.

Refunds, when approved, are processed after the returned item is received and inspected. Shipping, customs duties, taxes, bank fees and handling charges may be non-refundable unless otherwise agreed in writing.

Any shipping damage must be reported immediately upon delivery. Customers should keep all packaging materials and provide clear photos of the package, label, product and damage. Claims may be rejected if damage is reported late or without supporting evidence.

Email: info@orbit-surplus.com

Phone: +971 55 483 5199

Please include your invoice number, part number, photos and a detailed explanation of the issue when contacting us.